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            Support Articles Support System Assistant Troubleshooting

            How to perform a fixture reboot

            If your light(s) don't respond to the updates it may be due to the "safe mode" setting. In this case, the fixture(s) requires a reboot. To perform a reboot, please follow these steps:
            • Open System Assistant.
            • In the top menu, go to "System," then "Reboot" and finally click "Runtime."
            • Restart System Assistant and try the startup process again. If the problem persists, please contact support@heliospectra.com and we will assist you as soon as possible.

            Fig 1. Showing where to navigate in the menu and an example where to verify if the light updated the new firmware.

            Updated: 14 May 2019 05:24 PM
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