AB Warranty Terms and Conditions
warranty policy is applicable from March 16th 2018 on all
Heliospectra branded products (hereinafter “Products”) sold by Heliospectra or
by a Heliospectra authorized reseller.
Heliospectra warrants that for a period of three (3) years
from the date of delivery will be free from defects in material and
workmanship. The warranty extends only to the original customer of the product
and may not be transferred or assigned by the original customer.
The warranty only applies to sales directly through
Heliospectra or any authorized reseller. If the product was purchased through
an authorized reseller, the same terms shall apply, but any claim shall be made
via the reseller who sold the products to the original customer.
If the product fails to comply with the terms of this
warranty, Heliospectra, at its option, will repair and return the original unit
or provide a reconditioned unit as a replacement. The warranty excludes labor
and equipment required to remove and/or reinstall original or replacement
parts. Heliospectra commits to complete the repair or exchange program within a
period of 30 days of receipt of the defective unit. Guarantee claims must be
reported and returned to Heliospectra within a period of thirty (30) days after
discovery. All warranty claims must be submitted in writing and have gone
through the official Heliospectra Return Material Authorization (RMA) process.
If Heliospectra chooses to replace the product and is not able to do so because
it has been discontinued or is not available, Heliospectra may refund the
purchaser or replace the product with a comparable product.
The customer is responsible for shipping costs associated
with shipping the unit to Heliospectra, unless product support occurs during
the first ninety (90) days of the three (3) year warranty period wherein
Heliospectra will be responsible for the costs associated with shipping the
unit to Heliospectra. At any time during the three (3) year period,
Heliospectra will provide return shipment of the equipment back to the original
user free of charge (excluding Tax & Duty).
Any other equipment or products that are not produced by
Heliospectra that have been acquired through a Heliospectra purchase will carry
the manufacturer’s standard warranty.
Heliospectra warrants that for a period of ninety (90) days
from the shipment date that the embedded software in the product shall be free
from defects in material and workmanship under normal authorized use consistent
with the product instruction.
In no event does Heliospectra warrant that the software is
error free or that the customer will be able to operate the software without
problems or interruptions.
Terms and Conditions
This warranty does not apply under any of the following
- The product has been opened or altered by anyone
other than Heliospectra or an authorized representative
- The product has not been installed (including
proper electrical installation), operated or maintained in accordance with instructions
supplied by Heliospectra
- The product has developed defects due to damage
in transport, storage or any other circumstances that are beyond the immediate
control of Heliospectra
- The product has been installed in applications
in which ambient temperatures are outside of the intended operating temperature
- The product has developed defects due to natural
wear and tear or has been damaged, defaced, subjected to misuse or vandalism,
abnormal service or handling
- The product is licensed for beta, evaluation,
testing or demonstration purposes
- The product has been repaired or attempted to be
repaired by anyone other than Heliospectra or an authorized representative
- The product has been subjected to natural
disasters that have caused defects such as lightning strikes, floods,
hurricanes, earthquakes, etc.
- The product has been subjected to electric line
power surges, unstable electrical supply conditions, ripple current or other
electrical infrastructure malfunctions
Heliospectra reserves the right to make the final decision
on the validity of any warranty claim.
Warranty Claim Process
Before returning any product, a Return Material
Authorization (RMA) reference number must be obtained from Heliospectra. This
reference is obtained by completing an RMA form provided by Heliospectra that
is then assessed to the validity of the claim that will then generate a
The following information is required by Heliospectra to
complete an RMA process:
- Date of purchase
- Product designation and number
- Product serial number
- Description of defect and occurrence
- Adequate records of operating history,
maintenance, and/or testing to substantiate that the product has failed to
comply with its intended performance
Implied or Other Warranties
Heliospectra, on behalf of itself and its affiliates
disclaim all other warranties whether expressed, implied or statutory regarding
or relating to the hardware, documentation, software, media or the services
furnished or provided to the customer. Heliospectra specifically disclaims all
implied warranties of merchantability and fitness for a particular purpose.
Neither sales personnel of the seller not any other person
is authorized to make any warranties other than those described in this
document, or to extend the duration of any warranties beyond the period
described in this document unless authorized and signed documents have been
provided by Heliospectra.
To the full extent permitted by law, Heliospectra will not
be liable to the customer for any loss or damage arising from the use of the
product, or any defect in the product, however it may arise. Nor shall
Heliospectra be liable or in any way responsible for any incidental or
consequential economic or property damage. Apart from the warranties as stated
above, Heliospectra has no obligation to provide support, maintenance,
upgrades, modifications or new releases. Heliospectra disclaims all liability
and responsibilities pertaining to and arising under this agreement as a result
of the customer integrating, connecting or networking the product in any manner
whatsoever. If technical support is offered regarding the use or implementation
of the product that is outside of that stated in official Heliospectra
documentation, it will solely be as an accommodation to the customer and
Heliospectra holds no responsibilities or liabilities for the content or use of
IN NO EVENT WILL HELIOSPECTRA BE LIABLE FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT OR INCIDENTAL LOSS OR DAMAGE OF ANY KIND OR ANY DIRECT
LOSS OR DAMAGE OF ANY KIND SUFFERED OR INCURRED BY THE CUSTOMER OR ANY OTHER
PERSON IN CONNECTION WITH THE PRODUCT.
THE ABOVE STATE HELIOSPECTRA’S ENTIRE RESPONSIBILITY AND
CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH OF ANY WARRANTY
REGARDING THE HARDWARE AND SOFTWARE.